Anya – Return & Refund Policy
At Anya, we take pride in delivering premium-quality footwear crafted with care. Your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return within 14 days of receiving your order, provided that:
- The shoes are unused, unworn, and in original condition
- All original packaging, tags, and accessories are intact
- Proof of purchase is provided
Returns that show signs of wear, damage, or alteration may not be accepted.
2. Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items (unless defective)
- Customized or made-to-order shoes
- Gift cards
3. Return Process
To initiate a return:
- Email us at anyacharmcollection@gmail.com with:
- Your order number
- Reason for return
- Clear photos (if the item is damaged or defective)
- Once approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
4. Refunds
After we receive and inspect your returned item:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Please note: Shipping fees are non-refundable.
5. Exchanges
We offer exchanges for size or style (subject to availability).
To request an exchange, contact us at anyacharmcollection@gmail.com within the return window.
6. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos. We will replace the item or issue a full refund at no extra cost.
7. Late or Missing Refunds
If you haven’t received your refund after processing time:
- Check your bank or payment provider
- Contact your payment service
- If still unresolved, email us at anyacharmcollection@gmail.com
8. Contact Us
For any questions regarding returns or refunds:
📧 anyacharmcollection@gmail.com